Terms and conditions

Terms and conditions of use

As a general rule, regardless of the country from which the user connects, the relationship between Aquaidam and our users is subject to Spanish law and jurisdiction.
The contents, commercial activities, products and services included on our website are neither designed for nor directed at persons residing in jurisdictions where such contents are not authorized.
Access to our website is the sole responsibility of users and does not entail entering into any kind of commercial relationship between Aquaidam and the user.

Accessing and browsing this website implies accepting and being aware of the legal notices, terms of use and privacy policy contained in it.
Aquaidam informs its users that the contents of this website are aimed mainly at an audience over 14 years of age. If you are not yet this age, you must have your parents’ or guardians’ permission to continue browsing our website.

Currency and modification of the information
We reserve the right to update, modify or delete the information on this website provided that the changes introduced do not affect orders already placed; we may also limit or deny access to any user.
Users may not alter, change, modify or adapt any part of this website. However, we reserve the right to make any changes and modifications we deem appropriate at any time, and we may exercise that right at any time and without prior notice.
We also reserve the right to update the general conditions at any time. Such changes and modifications will not affect contracts already concluded between Aquaidam and its users or customers, without prejudice to modifications that may be agreed by mutual consent and to cases of chance events or force majeure.

Contents
At Aquaidam we make every effort to avoid any error in the contents that may appear on our website. However, we neither guarantee nor accept responsibility for the consequences that may arise from errors in content published by third parties that may appear on this website through comments or opinions.

Aquaidam accepts no responsibility whatsoever for those contents, commercial activities, products and services that may be viewed through electronic links, directly or indirectly, via this website. Unless expressly stated otherwise, the presence of links on our website is for information purposes only and in no case constitutes a suggestion, invitation or recommendation regarding them. These links do not necessarily represent the existence of any kind of relationship between Aquaidam and the individuals or companies that own the websites they give access to. Aquaidam reserves the right to remove unilaterally and at any time the links that appear on our website.

Aquaidam assumes no responsibility for the content of any forum or online discussion (chat), bulletins or any kind of transmission linked to this website, and will cooperate, if required by court order or by the relevant authorities, in identifying those responsible for any content that breaks the law.
We exclude all liability that may arise from the transmission of information between users. Responsibility for the statements published on this website lies solely with those who make them. Any transmission of data that users may make to or through this website, or through other access points controlled by Aquaidam, that infringes third-party property rights, or whose content is threatening, defamatory, obscene or pornographic, or the transmission of any other material that constitutes or incites conduct that could be considered a criminal offence, is prohibited.

Aquaidam reserves the right to prevent or prohibit access to any Internet user who introduces on our website any content that is unlawful or immoral, reserving the right to take whatever legal measures it deems appropriate to prevent such conduct.
Aquaidam excludes liability for minors accessing the contents included on the website; it is the responsibility of their parents or guardians to exercise adequate control over the activity of the children or minors in their care, or to install one of the available tools for controlling Internet use in order to prevent access to material or content unsuitable for minors, as well as the sending of personal data without their parents’ or guardians’ prior authorization.

Browsing, access and security
Accessing and browsing this website implies accepting and being aware of the legal notices, conditions and terms of use contained in it. At Aquaidam we make every effort to ensure browsing takes place in the best possible conditions and to avoid harm of any kind that might occur during it.

This website has been designed to support the browsers most widely used by Internet users (Mozilla Firefox, Internet Explorer, Microsoft Edge, Google Chrome, Safari, Opera). Even so, we accept no responsibility for harm of any kind that users may suffer from using other browsers or versions other than those for which the website was designed.

Aquaidam neither accepts responsibility for nor guarantees that access to this website will be uninterrupted or error-free, provided that such incidents or errors originate from sources beyond our control. Nor does it accept responsibility for or guarantee that the software accessible through this website is free of third-party errors. Likewise, Aquaidam shall in no case be liable for any loss, damage or harm of any kind arising from access to and use of the website, provided it originates from sources beyond our control. Nor do we accept responsibility for damage that may be caused by improper use of this website.
The services offered on this website can only be used correctly if the technical specifications for which it was designed are met.

Intellectual and Industrial Property
This website, the contents and services it hosts and, in particular, by way of example but not limitation, the photographs, images, text, logos, designs, trademarks, trade names and data included on the website, are protected by intellectual property law. They may not be exploited, reproduced, distributed, modified, publicly communicated, assigned or transformed. Access to this website grants users no right or title whatsoever over the intellectual property rights of the contents it hosts.
The content of this website may be downloaded to the user’s device, provided it is for private use and not for any commercial purpose; users may not therefore exploit, reproduce, distribute, modify, publicly communicate, assign, transform or use the content of this website for public or commercial purposes.

Aquaidam does not transfer ownership of its software to users. We retain all industrial and intellectual property rights, including the software. If the user transfers software from this website to their device, they may not dissect it for study, or decompile it, or translate the original object code version or its language into another code or language.
Use of the contents of this website is authorized for information and service purposes only, provided the source is cited or referenced, and the user is solely responsible for any misuse of them.
Aquaidam reserves the right to bring whatever legal actions may apply against users who violate or infringe intellectual and industrial property rights.

Information on technical matters
Aquaidam shall not be liable for any loss or damage that may arise from interference, omissions, interruptions, computer viruses, telephone faults or disconnections in the operation of this electronic system caused by matters beyond our control; from delays or blockages in the use of this electronic system caused by deficiencies or overloads in our Data Processing Centre, in telephone lines, in the Internet system or in other electronic systems; nor for damage that may be caused by third parties through unlawful interference beyond our control. Likewise, Aquaidam is released from all liability for any loss or damage that the user may suffer as a result of errors, defects and omissions in the information provided, provided it originates from external sources.

General conditions of purchase

Before using our services, please read the following General Conditions of Purchase carefully:

I.- Scope of application
All contracts, purchases of products and provision of services shall be carried out under these conditions. These general conditions of purchase shall apply to all future transactions without the need for a new express agreement.

By placing an order, the customer agrees to be fully bound by the contract of sale set out in these conditions with AGUASINKMS SPAIN SL

AGUASINKMS SPAIN SL offers its products and services for sale in the European Union. However, if a user is interested in receiving an item outside the territory of the European Union, they should contact AGUASINKMS SPAIN SL through the contact forms available on the website itself or by sending an e-mail to info@aquaidam.com; we would consider the request and inform you accordingly.

AGUASINKMS SPAIN SL may periodically modify these General Conditions of Purchase, the latest version of which may be consulted at any time on this Website.

II.- Communication with the customer
When placing the order, the customer must provide at least one e-mail address, which must remain operational from the moment the order is placed until it is completed. In particular, the customer must check their spam filter settings (locally and/or with their mail provider) and confirm that they receive e-mail from AGUASINKMS SPAIN SL. The e-mail address provided may be used for future orders as long as the customer does not change it or request its modification or correction.

Messages from AGUASINKMS SPAIN SL sent by e-mail to the address provided shall be deemed received by the customer once sent. AGUASINKMS SPAIN SL is only responsible for possible transmission errors if these originate within the sphere of AGUASINKMS SPAIN SL. The customer has the option of providing evidence that the message was not received for reasons beyond their control.

AGUASINKMS SPAIN SL is not obliged to notify the customer of errors, faults or failures of the e-mail account. However, the customer is allowed to provide evidence that receipt of the message would have been technically possible and reasonable.

III.- Conclusion of the contract
When the customer purchases a product or service, if the customer provides a different electronic delivery address (for example, when purchasing products or services for someone other than themselves), this shall not affect the conclusion of the contract with the customer. However, if the customer acts in the name and interest of a third party, the contract shall only bind that third party where this circumstance is reliably evidenced and brought to the attention of AGUASINKMS SPAIN SL, and AGUASINKMS SPAIN SL additionally agrees in writing to conclude the contract with that person. In all other cases, providing a different electronic delivery address shall not affect the conclusion of the contract with the customer.

IV.- Purchasing
Select the product or products and add the desired quantity of them to the shopping cart by clicking “Add to cart” (for orders of more than 20 units, contact us and we will provide a personalized quote).

You may change the quantity you want of each product. By clicking the cart icon or “View cart” you can see the complete order, and if it is correct, select the “Continue” option. If there is any product you do not want, you can remove it at this point. In the same way, the available stock of any products in your cart that have sold out before you complete your order will be updated.

Fill in the mandatory fields marked with an “asterisk” on the relevant order form. You have the option of giving one set of details for the delivery of the order and another for issuing your invoice. You must indicate this at this point.

Once your personal details are confirmed, click “Continue” to see the summary of your order and select your preferred payment method. A breakdown of the taxes and shipping costs (if any) that will be applied to the total purchase amount, and which depend on the payment method selected, will be shown here.

V.- Prices, Payment Methods and Invoicing
All the product prices shown on the website include VAT and any other taxes that may apply. Only shipping costs will be added to the final product price; where these apply, they will be calculated according to the delivery address before the purchase is confirmed.

The payment methods accepted are:

• Paypal
• Credit/debit card
• Sequra

The payment process has the highest commercially available security measures and runs on a secure server using the SSL (Secure Socket Layer) protocol. The secure server establishes a connection so that the information is transmitted encrypted using 128-bit algorithms, which ensure that it is intelligible only to the Customer’s computer and that of the Website. Using the SSL protocol therefore guarantees:

1. That the Customer is sending their data to the AGUASINKMS SPAIN SL server centre and not to any other party attempting to impersonate it.
2. That the data transmitted between the Customer and our server centre are encrypted, preventing third parties from reading or manipulating them.

The Customer undertakes to pay at the time the order is placed.

The proof of purchase corresponding to the purchase order will be sent immediately after the order is confirmed. If you have lost it, you can request a duplicate from us using the contact methods indicated in this document.

The Customer must notify AGUASINKMS SPAIN SL of any improper or fraudulent charge on the card used for purchases, by e-mail or by telephone, as soon as possible so that we can take the appropriate steps.

AGUASINKMS SPAIN SL will not send invoices by e-mail. You may request to receive the invoice on paper or by e-mail by indicating this in the ‘Order notes’ field during the checkout process. The invoice does not establish any requirement as to its due date.

Shipping conditions:

How long does an order take to arrive?
Shipments are made by express courier with delivery times of 24/48 hours (on working days) provided the order is placed before 2:00 pm.

Shipping costs
All orders to mainland Spain have free shipping.

Shipping to mainland Spain and the Balearic Islands only.

1. Completion and cancellation of purchases, and liability
   Once the order has been completed, that is, with the acceptance of the General Conditions of Purchase and confirmation of the purchase process, we will always send the Customer an e-mail confirming the details of the purchase made.

AGUASINKMS SPAIN SL will accept order cancellations under the conditions set out below. To cancel, you must request it through the forms available on this website or by sending an e-mail to info@aquaidam.com.

AGUASINKMS SPAIN SL will not be liable for delivery errors where the data entered by the Customer on the order form do not match reality or have been omitted.

The Customer must check that all purchase details are correct once the purchase is confirmed. If you find any error, you must notify us immediately so that we can make the necessary corrections. AGUASINKMS SPAIN SL will not be liable for errors made by the customer when selecting the product and the desired date.

Each delivery is deemed to have been made once the product is made available to the customer by the carrier, as evidenced by the carrier’s tracking system. It is the recipient’s responsibility to check the order at the time of delivery and to make at that point any reservations and claims that appear justified; they may even refuse the package if it has been opened or shows clear signs of damage.

VII. Warranty
Our items are warranted for the period set out in current legislation.

In the case of a defective product, the seller must proceed, as appropriate, with repair, replacement, a price reduction or termination of the contract, and these steps will be free of charge for the consumer and user.

The seller is liable for any lack of conformity that becomes apparent within two years of delivery.

The consumer and user must inform the seller of the lack of conformity within two months of becoming aware of it.

Unless there is evidence to the contrary, products shall be deemed to conform to the contract provided they meet all the requirements set out below, unless the circumstances of the case mean that one of them does not apply:

1. They match the description given by the seller and have the qualities of the product that the seller presented to the consumer and user as a sample or model.
2. They are fit for the purposes for which products of the same type are ordinarily used.
3. They are fit for any special use required by the consumer and user where this was brought to the seller’s attention at the time the contract was concluded, provided the seller accepted that the product was fit for that use.
4. They show the quality and performance usual in a product of the same type that the consumer and user can reasonably expect, taking into account the nature of the product and, where applicable, any public statements about the specific characteristics of the products made by the seller, the producer or their representative, in particular in advertising or labelling. The seller shall not be bound by such public statements if it proves that it was unaware of, and could not reasonably have been expected to know, the statement in question, that the statement had been corrected at the time the contract was concluded, or that the statement could not have influenced the decision to buy the product.

VIII. Right of Withdrawal

To exercise the right of withdrawal you must do so within a maximum of 14 calendar days from receipt of the product, using the withdrawal form provided on the website or any other means you consider appropriate. This does not apply if the products have been handled, unsealed or used as set out in section “e” of Article 103 of Spanish Royal Legislative Decree 1/2007 of 16 November, which reads:

1. e) The supply of sealed goods which are not suitable for return for health protection or hygiene reasons and which have been unsealed after delivery.

Aquaidam will issue the refund, excluding the delivery shipping costs, which must be borne by the user or buyer, within 14 calendar days, using the same payment method the consumer used for the initial transaction, unless the consumer has expressly stated otherwise.

If it is the consumer who returns the product, the refund may be withheld depending on which of the following conditions is met first:
Until the product is received, or until the consumer provides proof of its return, such as the carrier’s receipt.

For any other issue or complaint, we advise you to contact us at the e-mail address: info@aquaidam.com.

1. Complaints
   If the customer believes that their rights as a consumer have been infringed or not upheld, they may file a complaint with the relevant Municipal Consumer Information Office (OMIC). To do so, if you have a digital certificate, you can file the complaint on the website of that Consumer Affairs office. If you do not have a digital certificate, you must submit your complaint in person at our premises or at any of the consumer affairs offices authorized for that purpose.

At the same time, complaints between us and users may be resolved through consumer arbitration.

In the case of returns, transactions generated with the Sequra payment method will be refunded using the same payment method with which the order was generated.

These General Conditions are governed by Spanish law. Likewise, in compliance with the provisions of the Alternative Dispute Resolution Act, if complaints concern digital advertising, or data protection relating to that area, they will be submitted to the AUTOCONTROL Advertising Jury. We also remind you that you can access the European Union’s online dispute resolution platform at this link: https://ec.europa.eu/consumers/odr/main/?event=main.home2.show